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Privacy Policy

Last Updated: March 2026

This Privacy Policy explains how Cromer and District Independent Funeral Services LTD ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website https://www.cromeranddistrictfunerals.co.uk/ (the "Site").

1. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR), Cromer and District Independent Funeral Services LTD is the Data Controller.

2. Information We Collect

We may collect and process the following information about you:

  • Personal Information: When you contact us via our website form or email, we collect your name, email address, telephone number, and any other details you choose to provide so we can assist you.

  • Technical Data: This includes your IP address, browser type, operating system, and information about how you use our website, collected via cookies.

3. Lawful Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your information:

  • Consent: When you voluntarily fill out a contact form.

  • Legitimate Interests: To respond to your enquiries, provide funeral services, and improve our website's functionality.

  • Legal Obligation: Where we are required to keep records for legal or regulatory purposes.

4. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide support during bereavement.

  • Manage and deliver our funeral services.

  • Analyse website usage to improve our digital presence.

  • Ensure the security of our Site.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Sharing Your Information

We do not sell your data. We may share your information with:

  • Service Providers: Third-party IT or website hosting providers.

  • Professional Partners: Only when necessary to carry out funeral arrangements (e.g., celebrants, florists, or crematoria), and only with your prior acknowledgement.

  • Legal Requirements: If required to do so by UK law or regulatory bodies.

7. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request that we correct inaccurate information.

  • Erasure: Request that we delete your data (the "right to be forgotten").

  • Restriction: Request that we limit how we use your data.

  • Object: Object to our processing of your data based on legitimate interests.

8. Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

9. Cookies

Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the Site.

10. Contact Us & Complaints

If you have any questions about this policy or wish to exercise your rights, please contact us at:

Email: [info@cromeranddistrictfunerals.co.uk]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).

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